Shipping policy

Shipping Policy

Thoughtful Shipping Experience

At Maitheray, we believe shipping is an important part of the product experience. How an order is prepared, shipped, and delivered matters just as much as the product itself.

This policy explains our fulfillment process, delivery timelines, tracking services, and shipping-related support.

Our Shipping Promise

Carefully Prepared. Safely Delivered.

Every Maitheray order is handled with care to ensure a smooth journey from checkout to your doorstep.

1. Order Processing & Shipping Cost

All Maitheray orders are carefully prepared before shipment. Our team completes order confirmation, quality inspection, and secure packaging before dispatch.

Processing Time

Orders typically require 5–10 business days for confirmation, quality checks, and packing.

High-Volume Periods

During holidays or promotional seasons, processing may take up to 10 business days.

Shipping Cost

A flat shipping fee of $5.99 applies to all orders worldwide.

2. Delivery Timeframes

Delivery times depend on destination, customs procedures, and local carrier operations.

Destination
Estimated Transit Time
United States
10 – 15 Business Days
Canada / UK / Australia
11 – 16 Business Days
Rest of World
15 – 20 Business Days
Delivery times are estimates and are not guaranteed delivery dates. We appreciate your understanding — quality products and thoughtful delivery take time.

3. Shipment Tracking

Once your order is dispatched, a confirmation email containing tracking details will be sent to you.

Track Your Order: www.17track.net

Please allow 1–3 business days for tracking updates to appear after shipment begins.

A lack of immediate updates does not indicate a delay. Your order may still be moving through the carrier network.

4. Changes & Cancellations

Orders move quickly into processing to ensure timely shipment.

If you need to update shipping details or request cancellation, please contact us within 12 hours of placing your order.

Requests submitted after processing begins cannot be accommodated.

Damaged Order Support

We stand behind every Maitheray order.

If your item arrives damaged, please contact us within 72 hours of delivery and provide clear photos of the issue.

Once the issue is confirmed, a replacement solution will be arranged.

Thank You For Choosing Maitheray

We appreciate your trust and patience. Our team is committed to delivering a smooth and reliable shopping experience.